Return & Refund

If you want to return your item, you are allowed to do it in 30 days after delivery.

What you need to do:
First, contact us on office@lummi.co.uk to request for RMA code and return address for your item.
After receiving the RMA you must send the item to the correct address provided by Lummi. Refused on delivery packages are not considered as properly returned.
You must provide us with valid tracking code of the return. Items sent without tracking codes are not refundable.
You will receive refund in 7 days upon delivery of the item. Original shipping cost is not refundable, except in a cases when the package is defective or the received product is not as described. In such cases you are required to take photos of the product and send it to our email.

Damaged or defective items must be reported in 7 days of the delivery date.

If you have any questions feel free to contact us.